Bossington Hall is a Grade II listed building, and physical access can be quite limited due to the nature of the building. We have made considerable effort to make the experience more inclusive, with hand rails in bathrooms, magnifying glasses in reception, large print menus and so on.
All the bed and breakfast rooms are on the first floor, and there is no lift. However, the stairs are wide enough for two or even three people, and the rise on each step is lower than normal, and there is a half landing with a resting bench.
We have an accessible self catering apartment, which is on the ground floor, and has its own access via a short ramp. The bed has been specially lowered, and there is an ensuite wetroom, with extensive hand rails and shower chair. The kitchen, whilst not adapted, is spacious enough for easy wheelchair access and manoeuvring. The ovens are ‘eye height’ and the hob is electric with visual heat indicators.
We understand that the area is hilly, and that it is unlikely that a wheelchair user would visit without an able bodied assistant.
The owner used to be married to a paraplegic woman, for over ten years, and has a good understanding of many of the requirements of disabled patrons. The manager has been the manager of a special needs accommodation building, and has extensive knowledge of the requirements of people with these needs. Both have passed some of this knowledge on to the rest of the staff as and when required.